Anyone else think this was rude?

[Kyra.Graves 23779]

This just baffles and astounds me. We call the ladies in here SPs because they provide a service. We discuss professionalism and aspects of the business. Some of the complaints in this thread show a fundamental misunderstanding of how client focused businesses work.

 

I can't think of any business where you deal with clients that you don't have examples of them failing to read instructions, asking silly questions, being demanding etc etc. Not all of the clients, but some of them. It may be annoying, but it goes with the territory. How you handle them is what is important. The SP in question had several choices: she could have ignored the message (takes no effort) or she could have responded politely and tactfully saying something like "I don't carry on conversation by PM, please contact me when you wish to book or have a question not answered on my website." The latter response took the same amount of effort as answering rudely and probably would not have cost her a potential client. Was the satisfaction of making that response enough to compensate for losing that potential client, and possibly others to whom he could have told the story?

 

I have worked in client support in IT, the hospitality industry and in retail. In none of those fields would that type of rude response be tolerated and that behavior could result in an employee's termination. It would certainly not be good for business.

 

Working Tech support I had an employee show up wearing a T-shirt that said "RTFM". Do you think I let him anywhere near a client wearing that? He got sent home, and the incident was noted on his performance evaluation as a serious lapse in judgement. If I could have fired him I would have done that.

 

To answer Ava's point, again I am sorry but all that extra time is called "marketing" or client management. I work retail selling sporting goods. Do you think that my only job is taking money from a customer and handing them their goods? No, I have to advertise, promote, talk to customers, tell them why my product is better etc etc. The money I make on the goods I sell, factors in all of that extra work. In the case of an SP, answering e-mail enquiries, phone calls etc is just part of you attracting, and keeping clients.

 

Not every client I talk to buys my stuff, but if I don't talk to them, I can be pretty sure my sales are going to be a lot lower. I would wonder how an SP would get a client without advertising or taking the time to respond. Not every response results in a "sale", but if you don't respond you don't make many "sales".

 

I know clients, customers etc can be annoying at times, but we have to deal with them if we want to remain in any business. I am sure 90% of the people on this board, SPs and clients, deal with things of this nature on a daily basis. If you don't like dealing with people then maybe you are in the wrong line of work.

 

 

I appreciate where you are coming from but I believe we all bring a unique perspective and unique experiences and depending on where we are in life this will be reflected in our actions. We have to have some flexibility and offer allowances for that as we don't know the story here passing judgement on someone else just doesn't seem fair without full disclosure. We don't know what happened, we do know we were not given the entire story and we don't know the other lady involved nor do we know what her side is.

 

Like you I have extensive experience outside of this industry and I apply that knowledge to this industry. I will however agree with Carrie that it doesn't always apply, I can't imagine what HR would say walking into this work environment. :shock: :lol:

In regards to this situation it reminds me of an RFP I was working on back in another life. For months we were putting the proposal together, everyone was on it but the client kept making changes, altering the deadline, changing the scope, etc. Everyone on our team was getting frustrated as we were sinking hours of work into it and there was no end in sight. Eventually there was a meeting held, everyone on the team was there and despite this being a potentially huge account the decision was made that we would not pursue the account anymore. There had been another push back on the request, analysts, researchers, writers, BD execs, even the interns would all need to sink even more hours into this account and we wouldn't see a penny on it for months and that was if we were to win the proposal. At that point everyone was angry, frustrated and no one had a kind word to say about the company. Now in a large company they have someone senior and client facing to contact the client and diplomatically withdraw us from the RFP process.

What's important to remember about this industry is that most ladies are young, new to the business world and running a one lady show. What do you think would have happened had my company asked the intern to please contact the company? :ablow:

 

We learn with experience and a lot of the women out there are doing the best job they can and are doing a great job for taking a first or second job that is fully independent. This can be a pretty high stress job with a lot of responsibilities and a lot of work, I think it's unrealistic to expect them to be working at senior management levels right from the start.

[Guest W***ledi*Time]

One of the most important skills in running a successful business lies in knowing exactly which customers are just not worth having.

 

In my own experience, the company for whom I worked dumped its primary long-term (we're talking decades-long) customer. It was because of a gradually-accumulating litany of escalating demands, increasing changes in requirements, need for constant hand-holding, intrusive behaviour, price squeezing, and rush orders. The customer wouldn't seriously listen to our point of view. No one single thing or incident destroyed the customer's value to us -- it was just death by a thousand cuts and irritants.

 

Because this customer represented 40% of our business (9 figures in sales), it took almost a year of diligent preparation and development of alternative markets on our part before we could pull the trigger without also destroying our own business at the same time. The actual breakup was done professionally -- which in no way implies that it was a civil affair, either. CEOs can have nasty tempers, their egos can be huge, and they can take their business very personally.

 

After the breakup, however, our business flourished at all levels like never before -- without this huge disruptive Dracula-of-a-customer sucking the spirit and energy out of us every day.

 

Some customers are not worth having. And those customers are also exactly the type who may never figure out why they're the ones who fall into that category.

[Carrie Moon 68826]

It's also uniquely a business where the client has to sell himself to the escort. It's not a cut and dried product based business with customer support.

 

Escorts often ''fire'' their clients. Escorting and seeing an escort has more similarity to getting a date than it does securing a job... and like Megan pointed out you can do this job very badly in many eyes and still make a decent living.

 

It's completely unique in so many ways.. but the fact does remain it was rude. It's brought up a completely different discussion but part of it started out as a he said/she said..

 

My point canuckhooker wasn't meant to be guys against girls.. because both guys and girls have been for and against. I should have said unless you are a male escort you have to think a bit more about what it must be like to sell your body.. not because of the danger factor.. simply because it's completely different than selling a product or even another service.

 

How about being a hairdresser.. or RMT.. or physiotherapist or even psychotherapist where you have a much closer contact with your client and can also 'fire' them or refer them if you are not a good fit. None of these would be rude to a prospective client in that way..likely.

 

But again as Megan said ...In this business alone does bait and switch take place where clients still often pay! In this business can you even be rude to a client and eventually that client may call back or even win his way back to being a client. I doubt a client of any other business would do that..

 

I know I'm probably spelling out the obvious but many clients also don't have a clue what other guys are doing. Some are surprised that they aren't the only nice guy you see and that others must be all hard on us in one way or another.. smelly or what not. Other clients are surprised at how easy it is to book.

 

This is all still a learning process in communication. I mean how many of us can put up our hands and say we've never been rude to a complete stranger for no good reason other than they were in our way at the time. I've certainly flipped the bird to someone cutting me off on the road. I've said worse to others.

 

The anonymity of the internet makes it one less step removed from that of a phone call and several steps removed from an in person communication.

[Kyra.Graves 23779]

One of the most important skills in running a successful business lies in knowing exactly which customers are just not worth having.

 

<snipped out the middle just to save space ;) >

 

Some customers are not worth having. And those customers are also exactly the type who may never figure out why they're the ones who fall into that category.

 

You are a wise one WIT. ;)

There is a book I've recommended to a lot of the ladies in the industry (and in other industries as well) it's a bit dense at times so I understand it's not everyones cup of tea but I think it's worth finishing. It contains a lot of excellent insight into different business models, client needs, etc.

The Art of Profitability

[Selena_20 333]

Let's face it, some days we get soo many texts messages, phone calls & emails. It can be very overwhelming. If you spend your time chatting and texting, we would be jobless..

 

But, i think that her attitude was unprofessional and rude. If she was in a Chat room then she should have expected that people would want to do some small chat.

 

I don't mind doing small chat. Gives me an idea as to how the client is and if they sound like someone i want to see.

 

I have to say, i don't like people texting me. I think that small chat should be done my email. When your getting 15 text messages, it's hard to keep up and see clients in same time. She may of been getting too much chat and no clients to see or maybe she was just having a bad day. WE all have those.

 

A tip:

 

If an escort has a website. It's important to check out her website and If you have questions then you contact her with questions & small chat. People don't realize how busy we can get and being asked our rates and if we provide GFE services 25 times a day gets to be a little too much.

[Ava Foxx 1747]

To answer Ava's point, again I am sorry but all that extra time is called "marketing" or client management. I work retail selling sporting goods. Do you think that my only job is taking money from a customer and handing them their goods? No, I have to advertise, promote, talk to customers, tell them why my product is better etc etc. The money I make on the goods I sell, factors in all of that extra work. In the case of an SP, answering e-mail enquiries, phone calls etc is just part of you attracting, and keeping clients.

 

Not every client I talk to buys my stuff, but if I don't talk to them, I can be pretty sure my sales are going to be a lot lower. I would wonder how an SP would get a client without advertising or taking the time to respond. Not every response results in a "sale", but if you don't respond you don't make many "sales".

 

I know clients, customers etc can be annoying at times, but we have to deal with them if we want to remain in any business. I am sure 90% of the people on this board, SPs and clients, deal with things of this nature on a daily basis. If you don't like dealing with people then maybe you are in the wrong line of work.

 

If you don't mind, may I ask you a question? Are you self-employed?

[fortunateone 156618]

To parallel it back to your mainstream example: Why would you spend your time on "client management" with someone who wants to chat and ask a ton of questions and may or may not buy' date=' when you have a line of people at the cash all ready to go and make a purchase?[/quote']

 

 

Because of the "May" buy. And because not doing it will guarantee he will "not" buy.

 

Because in a day, or a week, or a month down the road, after this same fella has called other sps who don't have clue one about customer service and the value of keeping their patience (;)) thru multiple repetitive questions, this is the guy who will say to himself, "you know there are a lot of rude sps out there, but this one is clearly a gem. I am kicking myself I went to see those other ones instead of just going to her first." And at that point, he contacts you to set up an appt.

 

If, however, she is one of those who won't answer a few questions or spend a couple of minutes (really, it can be such a small amount of time), then he won't. And keeping in mind that when she is new, maybe the calls and emails are coming in by the dozens, but 6-10 months down the road? It is going to be the difference between busy, not so busy, or high number of repeat business.

 

Sometimes, an enquiry is to feel out the sp, not because he is incapable of reading the rates and services. Sometimes he already knows what he read in an ad is not necessarily what the sp confirms is available. Sometimes he is new, shy and nervous and has no clue what to do and what not to do, and the sp he calls first will either scare him off completely or encourage him to try. But, even so, today is not the day. It takes him many tries to make that decision, but when he does, the chances that he will go elsewhere after finding the sp that made him feel welcome is really low. He is unlikely to want to go thru the agony of the efforts he made to find her, so he is a life long (lol) fan;.

 

But on the original issue of messages, if you are contacting an sp for the main purpose of booking an appt, then use all the space available to make that clear. pms are not like texts, where you are going to go back and forth several times just to ask one question. (and texting is also a ridiculous and to me very unprofessional way (not to mention inefficient) to do business. Plus, you can waste so much time with pms, texts and emails, going back and forth rather than simply pick up the phone, and less than a minute later have all the questions asked and answered and everyone goes on with their day.:sm185:

[Andee 220524]

Let's face it, some days we get soo many texts messages, phone calls & emails. It can be very overwhelming. If you spend your time chatting and texting, we would be jobless..

 

But, i think that her attitude was unprofessional and rude. If she was in a Chat room then she should have expected that people would want to do some small chat.

 

I don't mind doing small chat. Gives me an idea as to how the client is and if they sound like someone i want to see.

 

I have to say, i don't like people texting me. I think that small chat should be done my email. When your getting 15 text messages, it's hard to keep up and see clients in same time. She may of been getting too much chat and no clients to see or maybe she was just having a bad day. WE all have those.

 

A tip:

 

If an escort has a website. It's important to check out her website and If you have questions then you contact her with questions & small chat. People don't realize how busy we can get and being asked our rates and if we provide GFE services 25 times a day gets to be a little too much.

 

She wasn't in the chat room. It was by pm.

[canuckhooker 19203]

If you don't mind, may I ask you a question? Are you self-employed?

 

 

I am both, and have done both. I have worked full-time jobs in the public sector, and private sector. As for the sales work I referred to, I am an independent sales rep with a financial interest in the company.

[Secrets of Victoria 7208]

I for one will chat a bit with a prospective client.

 

I ask them to contact me by TEXT ONLY to my cell, or by PM message right here on Cerb., and that way I may call them to discuss their needs.

 

I am more than willing to spend the time on an email or private phone conversation, but when someone sends you pm after pm after pm, and still won't give you a contact number for confirmation (or in case I am running late and need to let them know), there has to be an end to the conversation.

 

I ask for a contact, just for reasons such as this, I am running late.

Today I was involved in an accident, so therefore I knew that I would not be able to be available for an appointment.

After numerous (36) bantering pm's back and forth, I instituted the rule I have again, no contact, no booking.

 

I am doing this from my phone, and have no way of getting through to this one particular person.

My ad clearly stated, TEXT with your name/phone number and I will call you.

What part of that didn't he get?

 

I understand the need for the clients privacy, but I also need to be able to reach you in emergencies, it's not like I am going to call you up randomly and start a conversation with you.

Appointment over, number deleted, unless you ask that I retain it for future appointments.

 

With all of that said, the first thing the client asked me, after noting that my ad was for a 'reduced rate' was to reduce my rate even further!

 

I am not the bargain bin at Walmart here!

 

So for all the gentlemen on here, of which I have had some fabulous conversations, pm's and emails with, thank you for being polite.

For the others that don't read the rules on Cerb, where it clearly states: Guys, do not post rates of the ladies and please do not try to get the ladies to lower prices! Discussions here are not to be based on prices. The ladies have the right to choose the price they wish to charge and they have the right to post their rates publicly if they wish to. Even with the ladies permission we ask that you do not post the ladies prices.

please read the rules of Cerb first! They are there for a reason.

[backrubman 64800]

You book the girl of your choice and then you get to know her better in person. You call it rude.. I call it cutting out time wasters.

 

I can see both sides of this and she just simply wouldn't be the girl for me and probably isn't the girl for you (but could have delivered her message in a much more polite way). I prefer 4 or 5 hours as I can't (or rather don't want to) connect with someone in any intimate way if there isn't at least the start of a friendship (a purely professional one of course) and a lot of familiarly, just not comfortable doing so. So at the risk of booking 4 or 5 hours with someone that maybe I don't connect with well at all, I wouldn't take that risk.

 

The service provider is screening but she should not forget that her potential clients are doing the same, ensuring that she is what they are looking for. If she's too busy to answer your questions, maybe she's too busy to even pay attention during your appointment :)

[Gringo_Love 573]

OK... So I am totally old school... Like the previous poster I need to feel some sort of connection to my MA. I HAVE to like her for the experience to be any good for me. I hope that to some degree the feeling is mutual for her. I have booked a number of MA's and never gone back simply because there was no connection. Girl can be sexy as hell but if the interaction seems cold I won't be back. I generally try to connect through pm's first. I dont mind no response...to me that indicates either too busy or not interested. So far i have not received a rude response. I only see a couple of MA's and I will stick with them because they are SO NICE (Miss & Lisa specifically).

 

Everybody try a little love.

 

One Love.

 

Peace

 

GL

[ukdiamond 640]

I would add that you DID chat with her, and you DID get to know a bit about what she's like from that brief chat... And now you can decide if you want to book time with her...

[Nicolette Vaughn 294340]

Yes, this was rude of her and she probably should have not responded at all. If I don't want to talk to someone or they are annoying me then I don't say anything back. Or I tell people to call or text me directly. It's better than being rude. Private messages or even chat rooms should not be considered a sure fire way to get a guy to book an appt esp when he just wants to talk or looking for info.

[Guest f***nds4f**]

I had this experience. PM a SP to see if I could take picture during the session. She replied that we could discuss this and gave me the phone number. I called her and she said " Are you crazy? ". I thought it was rude. If you don't want that just reply me to say "Sorry, I don't do this".

I respect that. Don't need to ask me to call you and reject me. Actually some other SPs gave to positive response. (don't ask me who they are).