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Need help with Paypower prepaid visa

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It is a long story!

First, I did not know you had to register your card with real ID to activate. So I used some nick name to register and it did not approve. I tried again then I called customer service to explain to them that I have the package, the receipt so it should be enough to prove I am the card holder. Unfortunately, they kept refusing send a replacement card.

 

Anyone has experience how to recover information that you filled in a form (after you turn off computer)?

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