No Shows for...

[Akhenaton 221]

What I have also found on occasion its sp's not wanting to give out their number, sometimes, that can also be an issue in reaching them in a timely fashion (as noted above by CK, not being able to leave a message is just as bad)

 

As said before, maybe we need to work out a better "system" at least for those who participate here in CERB.

[ekimout 188]

What I have also found on occasion its sp's not wanting to give out their number, sometimes, that can also be an issue in reaching them in a timely fashion (as noted above by CK, not being able to leave a message is just as bad)

 

As said before, maybe we need to work out a better "system" at least for those who participate here in CERB.

 

I would say that if an SP does not want to give out her number and you need to cancel then you will have to go back to the method in which you first made contact. If it was on CERB then send a pm, if it was an e-mail address then send an e-mail. You have to work with what you're being provided but an effort has to be made. This would apply to the client as well.

 

I can understand that both an SP or a client may want to protect their privacy. However once the appointment has been set there should be an agreement that if a cancelation is necessary this is how contact is made. It's just good old fashion communication as well as good business.

[Kyra.Graves 23779]

I guess we learn something new everyday. What is Csuite and it would be interesting to know more about your suggestion for changing the booking system.

 

As for no show I know they will always exist, same for cancellations and that goes both ways, however it gets more frustrating when it comes from CERB members as some of us are trying very hard to keep CERB SP friendly and have tried to build a good reputation. It is like we feel being a CERB member, you should have some ethics and if for some reason you are a no show for an appointment, at least provide an explanation soonest.

 

Hey maybe we should build a CERB member Ethics principles list and have newbies read it and acknowledge our principles before they can become a member.

 

Sorry Loneskater, I haven't had much time to post since I returned from Ottawa. Was busy getting settled back in the house and catching up with the 'real life'. ;)

 

CSuite or CLevel is what you call CEO's, CFO's or other "C" ranked executives. When calendaring for them one tends to follow a pretty different type of booking process as they often have tight schedules and frequent changes to their calendar. They also would have specific booking preferences in regards to contact due to their various types of engagements.

 

I sincerely doubt that the girls will improve their booking, simply because most do not have the time nor experience to be trained in it. It's not a simple skill to learn and though small improvements to the booking process could be made quite easily it also must come with the knowledge that one must accept the fact that no shows are a fact of life. I have said it before and will again it happens in every job and to everyone, we all have meetings that pop up, run late and things happen. We must all accept that it will happen from time to time, rather than getting upset about it work to minimize it, prepare for it and control what happens after the fact.

To minimize it one must take control of the booking, treat each client as if they are Csuite, expect last minute changes, anticipate and confirm in the preffered manor. Take the information and ask questions. With a Csuite client one expects that they are not used to handling their own calendar so you always take control of the situation and offer to handle things for them, ask questions and manage the situation. Eg. Ask the preffered method of communication immediately, phone, text, email, etc. then ask the who what when and where of communication and get permission to do so. Find out if you should only speak to them or if they have an EA they'd like you to talk to, in the case of being an SP it's okay to deal with an EA just let them know that you will contact the EA from such and such Spa as a masseuse or as a school friend whatever they prefer. That way the EA can still update you as to schedule changes, reservation changes, etc.

Then be sure to update about a half hour or so before the booking, just a friendly reminder to say, "hey looking forward to seeing you - xy" something that if someone like an EA read looks friendly and non chalant. It also gives them a reminder and a chance to say "sorry have to bail, will call you later".

It's very simple and keeps the lines of communication open. You have taken charge of the booking and are still doing it withing their comfort levels. Always adjust within the clients comfort zone, and you'll find that you'll have less no shows and more repeat clients as they appreciate the extra steps you take to ensure not only is their privacy is respected but that you respect their time as well.

[A***** A***** 510]

I am lucky, very few no shows.

 

I think a good screening process (what ever works for each individual) should be used.

 

What works for me, might not work for you.

 

I sympathize, because I used to do blocked calls, payphones, businessess when I first started, and 99% of them where no shows/crank calls.

 

NOT anymore... :-D

[t*****7**3 146]

I've never pulled a no show, when i first started i did sent a few of bad emails (i am sorry) chalk it up to inexperience. But in the last two months i've had three no shows from different SPs one independent and two agency. Is ottawa also bad for Sps pulling no shows? I personally think that both hobbyist and Service providers may need to work on this, it is a two way street. I would like to know have any other hobbyist have problems with SP No shows?